Crewance – HR Outsourcing & Talent Solutions

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Account Manager – Join Our Global HR & Staffing Team

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Location

PAKISTAN

Department

Agency Growth Associates

Employement Type:

Full-Time

Experience

Mid-Level

About Crewance​

Crewance partners with leading international businesses to provide high-performing teams from Pakistan — offering customized HR outsourcing, remote staffing, and workforce management solutions. Our team is growing, and we’re looking for a skilled Account Manager to help us ensure client satisfaction, build long-term partnerships, and drive account growth through thoughtful relationship management.

Your Role

As an Account Manager at Crewance, you’ll be the bridge between our clients and delivery teams. You’ll manage key accounts, support remote employee success, and ensure each client feels heard, supported, and empowered. Your role is both strategic and hands-on — focused on relationship building, retention, and measurable growth.

Key Responsibilities

  • Client Relationship Management: Act as the main point of contact for assigned clients, nurturing trust and long-term success.

  • Retention Strategy: Proactively develop and implement plans to reduce churn and maximize satisfaction.

  • Custom Growth Planning: Align with client goals to build tailored solutions and success roadmaps.

  • Issue Resolution: Handle concerns with urgency and empathy, ensuring smooth team performance.

  • Upsell & Expansion: Identify new opportunities for additional roles or services that align with client needs.

  • Team Coordination: Collaborate with HR, operations, and project managers to ensure performance standards are met.

  • Reporting & Insights: Track performance metrics, gather feedback, and use data to continuously improve account health.

Requirements

  • Bachelor’s degree in Business, Marketing, HR, or a related field

  • Minimum 2 years of experience managing client accounts or HR partnerships

  • Strong understanding of agency operations or staffing models

  • Excellent verbal and written communication skills

  • Confident with tools like CRMs, Slack, Trello, or Asana

  • Proactive mindset with attention to detail and follow-through

What We Offer

  • Competitive base salary

  • Performance-based bonuses (client retention, upsell success, etc.)

  • Remote flexibility with full-time commitment

  • Bi-annual performance reviews and growth opportunities

  • Health benefits and gratuity after 12 months

  • Referral bonuses and team appreciation perks

  • Exposure to global clients and remote team operations

  • Work aligned with international time zones (PST, EST, etc.)

Tech & Work Requirements

  • Reliable internet (50 Mbps+)

  • Personal laptop

  • Quiet workspace

  • Strong ownership attitude and commitment to client success