Digital Marketing Associates– Join Our Global HR & Staffing Team

Crewance is a fast-growing HR outsourcing agency that connects global businesses with top-tier talent from Pakistan. We provide full-scale recruitment, employee management, and workspace solutions for companies looking to scale their teams with transparency and reliability.

With our remote-first approach and client-focused culture, we’re helping digital agencies, startups, and SaaS companies build high-performing offshore teams — and we’re looking for an Account Manager who can strengthen those relationships and drive long-term success.

About the Role

This is a strategic role designed for someone who excels in client success, retention, and relationship management. As an Account Manager, you’ll be the main point of contact for our clients — ensuring smooth team performance, client satisfaction, and account growth.

Key Responsibilities

• Retention Strategy: Design and implement account plans that reduce churn and build lasting partnerships

• Client Success Planning: Understand client goals and develop tailored strategies for team growth and alignment

• Issue Resolution: Address challenges proactively and ensure client expectations are exceeded

• Relationship Management: Serve as a trusted advisor and build deep rapport with client stakeholders

• Value Optimization: Identify pain points, recommend staffing solutions, and ensure team effectiveness

• Upsell & Cross-Sell: Spot opportunities to expand services and support account scalability

• Support & Enablement: Ensure clients have all resources needed for team success and performance

• Performance Reporting: Monitor team KPIs, report on deliverables, and refine retention strategies using feedback

Requirements

• Bachelor’s degree in Business, Marketing, HR, or a related field

• 2+ years of experience managing accounts or client relationships

• Familiarity with digital agencies or outsourcing operations

• Excellent communication and presentation skills

• Strong organizational and problem-solving ability

• Proficiency in CRM tools and basic project management platforms

Perks at Crewance

• Competitive base salary with structured bonus system

• Bonuses for client retention, upsells, and renewals

• Work remotely, aligned with US-based time zones

• Health benefits and performance-based recognition

• Bi-annual appraisals and career growth support

• Referral bonuses and milestone celebrations

• Skill-building, mentorship, and leadership grooming

• Gratuity after 12 months of continuous employment

What You’ll Need to Succeed

• High-speed internet (50 Mbps+)

• Reliable laptop and ergonomic setup

• Strong time management and self-discipline

• Positive attitude and client-focused mindset